Escalation Specialist Job at Snaphunt, United States

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  • Snaphunt
  • United States

Job Description

The Offer

  • Flexible working options
  • A role that offers a breadth of learning opportunities
  • Fantastic work culture

The Job

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

The Profile

  • You have at least 1 year experience within a Customer Service role, ideally within the Insurance industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong team player who can manage multiple stakeholders
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments

The Employer

Our client focusses on the endgame. they cut right to the chase: it’s all about the bottom line. And is the business of helping boost yours with benefit options that finally make sense for your specific high turnover industry.

Job Tags

Full time, Flexible hours,

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