Job Description

Position Summary

Responsible for delivering best in class customer service and employing effective sales strategies. Utilize product knowledge for the applicable business units by addressing customer inquiries, creating quotations, processing orders and finding efficiencies within the product lines. This position reports directly to the Product Manager(s) for Business Unit(s) involved.

Qualifications (Expertise in Discipline)

• Minimum of 4 years’ experience in customer service, sales support and/or inside sales experience within a manufacturing environment.
• 4-year college degree in a technical field or business-sales/marketing preferred.
• Strong written and verbal communication skills.
• Professional-strength interpersonal skills to maintain healthy relationships with customer base.
• Proficient in Office 365; exposure to SAP and CRM systems preferred.
• Ability to read simple blueprints; experience reviewing BOMs.
• General aptitude and attitude to learn new concepts.
• Occasional overnight travel for customer relations or training, including possible travel in Europe. 
• English fluency; German or Spanish language ability very helpful.

Essential Job Functions (Job-Specific Knowledge/Skills)

• Establish and maintain positive working relationships with customers, ensuring the best possible customer satisfaction through analysis of product performance and standardization.
• Examine and respond to all customer inquiries, quote requests and complaints.
• Phone and email customer contact for quote follow up.
• Make recommendations regarding or may lead product improvements and efficiency projects.
• Enter order data into SAP and other systems to create and maintain the product line database, ensuring accuracy and timeliness.
• Provide inside and outside sales support as determined by the product manager.
• Coordinate customer requests with manufacturing’s capabilities/capacities. 
• Review job related information from drawings and BOMs.
• Ensure lead/shipping times for manufacturing materials from outside suppliers and inter-company partners are properly planned, communicated, and monitored for changes/delays.
• Provide customers with technical/applications support for assigned product lines.
• Coordinate special projects identified by the product manager.
• Prepare all assigned reports and correspondence accurately and on time.

Development Summary
The Inside Sales Rep position requires a specific set of skills that would need to be refined through a comprehensive training program within Schunk. The success of the position is dependent on the applicant gaining an understanding of many aspects of the BU manufacturing processes, the product marketplace, technical features of the product line, the Schunk business system structure and how these elements all interact.

Americans with Disability Specifications
The job characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use a computer keyboard regularly; and talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
Work is performed indoors in an office area. Indoor areas are generally well lit with steady temperatures of 70 to 75 degrees. While performing the duties of this job, the employee regularly works on a computer and uses the telephone.

Core Competencies
Conflict Management. Maintains a calm and non-confrontational demeanor in resolving conflict; diplomatically voices his/her beliefs clearly, whether verbally or in writing; if confronted with good arguments, takes a position without ignoring other points of view.

Teamwork . Is aware of his/her own role in the team and demonstrates through actions; turns team diversity (including different professional backgrounds, experiences, points of view and cultures) into an advantage by using each team member's talents; participates in finding solutions and stands behind them.

Action Orientation. Identifies and complete tasks on own initiative; supports business strategies when developing goals (especially managers); overcomes obstacles and resistance to achieve goals; is not easily discouraged by setbacks.

Customer Focus (Orientation) . Identifies and anticipates the needs of his/her internal and external customers; is fast, flexible and reliable in reacting on requests from customers; takes responsibility for ensuring that demands are fulfilled; identifies ways of improving the customer experience; is an honest and reliable partner.

Continuous Improvement (Driving Change and Innovation). Develops ideas and challenges others to contribute their ideas; develops solutions that are comprehensive and applicable; questions the status quo and actively looks for new solutions; encourages change that will result in process improvements.

Problem-Solving Ability. Considers pertinent information and relations of cause and effect; looks at complex content from different points of view and checks for plausibility; identifies and weighs relevant facts; comes to reasonable conclusions and makes decisions reaching consensus where needed, always considering the current reality, goals and consequences.

Self-awareness and Coaching (Self-reflection and Learning ). Reflects on own performance and the impact it has on others; demonstrates a willingness to share ideas and perspectives and encourages others to do the same; takes negative feedback seriously and is willing to change; train and assist less experienced colleagues.

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This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by the supervisor or other management.

Job Tags

Full time, Work at office, Flexible hours, Night shift,

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