IT Help Desk Technician (Bilingual in Chinese) Job at TransGlobal, Monrovia, CA

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  • TransGlobal
  • Monrovia, CA

Job Description

GENERAL FUNCTION / SUMMARY

This position is responsible for providing comprehensive technical support for desktops, laptops, applications, and related technologies. The role encompasses receiving, prioritizing, documenting, and actively resolving end-user requests. In addition to supporting routine technical issues, the candidate will set up new systems, update software, manage IT assets, and perform hardware upgrades-all in accordance with established standards and guidelines. Collaboration with the IT Infrastructure team and various departments is essential to support the company's overall business strategy.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Provide first-line technical assistance via phone, email, and in-person interactions.
  • Set up new desktops and laptops, including installing or reinstalling operating systems as required .
  • Conduct IT orientation sessions for new hires and create user accounts.
  • Create and manage accounts for application systems .
  • Install, update, and configure printer drivers for both internal use and agents.
  • Request and provision additional electronics and peripherals as needed.
  • Create and manage assets in the IT asset management system, including generating labels for new devices.
  • Install and update software applications, ensuring systems remain current.
  • Troubleshoot and resolve hardware or software issues across desktops, laptops, and peripherals.
  • Assign Adobe licenses and manage Microsoft licensing updates.
  • Disassemble laptops , desktops to upgrade or repair components when necessary.
  • Manage ticketing and resolution via Jira Servic e to ensure timely issue resolution.
  • Maintain accurate records of IT assets and conduct regular equipment maintenance, including in conference rooms.
  • Collaborate with vendor support and the IT Infrastructure team on troubleshooting and project implementations.
  • Maintain the cleanliness and organization of storage and telecom rooms.
  • Perform other tasks assigned to support departmental and organizational goals.

 

BASIC QUALIFICATIONS

  • A passion for customer service: enjoy going the extra mile to ensure customer satisfaction.
  • Problem-solving prowess: at least 2 years of experience diagnosing and resolving technical issues.
  • Communication champion: excel at clear and concise written and verbal communication (English & Mandarin fluency is a must )
  • Tech-savvy with a foundation: bachelor's degree in a relevant field (Computer Science, Engineering, Business Administration, etc.) or equivalent experience.
  • Software smarts: basic knowledge of MS Office 365 and Azure Active Directory is a plus.
  • Network know-how : familiar with network configurations and management.
  • Cable control: understanding cable management and flow, including terminations, is beneficial.
  • Physical demands: lifting equipment up to 25 lbs.
  • Travel requirement: travel up to 10% within different locations in Southern California.

 

WHO WE ARE

With over 30 years of experience, TransGlobal has grown into the largest Asian-focused, all-in-one financial services platform in the U.S. We offer a comprehensive suite of services-including life and health insurance, annuities, real estate, private lending, tax and estate planning, and investment management-through a network of 30+ branches across 14 states and over 5,000 professional independent agents. Our mission is to deliver trustworthy, customer-centric financial solutions, all in your language and aligned with your goals.

 

WHY JOIN US

  • Industry Leader : Join the nation's largest Asian-focused financial services firm with a well-established brand and expansive network.
  • Multilingual & Multicultural : Work in a dynamic, diverse environment that understands and serves multicultural communities.
  • Career Growth : Access to cross-functional training, licensing support, and professional development opportunities.
  • Collaborative Culture : Be part of a supportive team that values innovation, initiative, and shared success.
  • Impactful Work : Help individuals and families achieve financial security and generational wealth.

 

WHAT WE OFFER

  • Competitive salary and benefits package.
  • Opportunity to work in a collaborative and innovative environment.
  • Professional development and growth opportunities.
  • Pay starts at $21.35 ~$28.85/ hour based on experience.

Job Tags

Full time,

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