Job Description

Signia by Hilton Atlanta is looking to welcome an Overnight Communications Operator to join the Front Office Team! 

With the legendary Georgia World Congress Center as our backdrop, Signia by Hilton Atlanta holds a 976-room milestone property with over 140,000 sq. ft. in banquet space and 8 unique F&B outlets! We have 20+ associates that report to our Director of Rooms. 

The ideal candidate holds 1+ years of call center and/or operator experience in a high-volume environment. Strong customer service experience a must! Switchboard training and Minimum 6 months of hotel overnight front desk experience and OnQ experience are required. 

Shift Pattern:  Full Time Open Availability (Weekdays, weekends, are required) Between the hours of 11pm-7am, Overnights only

Pay Range: $17.00 per hour 

The Benefits –  Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay 
• Medical Insurance Coverage – for you and your family 
• Mental health resources including Employee Assistance Program 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel program: 100 nights of discounted travel 
• Parental leave to support new parents 
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 
• 401K plan and company match to help save for your retirement 
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount 
• Career growth and development 
• Team Member Resource Groups 
• Recognition and rewards programs 

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
• May also have to step in at the front desk and help the other Guest Service Agents out

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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