Job Description

Are you ready for a fulfilling career as a residential Plumbing Manager with West Michigan's premier HVAC, Plumbing & Electrical employer? Service Professor is seeking a skilled and experienced Plumbing Manager to expand our team and lead our residential plumbing operations to new heights.

Position Overview:

The Plumbing Manager will manage all personnel and activity of the service and/or install departments of the company. Responsibilities of the position include but are not limited to: implementing strategies to achieve the financial goals of the two departments and overseeing all aspects of the Plumbing technicians they relate to scheduling, training, and supervision. Collaboration between departments is required for the department to run smoothly and to give the best quality of service to the client.   

Position Entails:

Leadership and Management:

• Lead and manage a team of plumbing technicians and support staff.
• Develop and implement training programs to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide constructive feedback.

Operations:

• Oversee daily operations to ensure efficient and effective service delivery.
• Manage scheduling and dispatching of technicians for service calls and installations.
• Ensure all work is completed to company standards and customer satisfaction.

Customer Service:

• Maintain high levels of customer satisfaction through effective communication and prompt resolution of service issues.
• Handle customer inquiries, complaints, and service requests in a professional and timely manner.

Financial Management:

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Ensure accurate and timely billing and invoicing.

Compliance and Safety:

• Ensure compliance with all relevant health and safety regulations.
• Implement and enforce company policies and procedures.
• Stay updated on industry trends, regulations, and best practices.

What Does It Take?

• Minimum of 7 years of service and/or installation experience   
• Proven experience in service management or a similar role.
• Excellent leadership and team management skills.
• Exceptional customer service and communication abilities.
• Financial acumen and experience managing budgets.
• Service Titan experience desired.
• Ability to pass a DOT physical/drug screen and background check.
• Valid driver’s license with a solid driving record; ability to obtain a chauffeur’s license if needed.
• Ability to work in a fast-paced environment, analyze and solve problems, and work independently as well as in teams.

Pay:

• Base compensation range $85k to $110k plus bonus - base rate will be determined based on candidates experience 

​​​​​Why Service Professor?

• Top industry wage with generous bonus eligibility
• Benefit eligible day one, including medical, vision, and dental insurance
• 401(k) with a company match.
• Short- and long-term disability insurance
• Paid holidays, floating holiday, and PTO
• Ongoing training & development and growth opportunities
• Company gatherings, and a positive team atmosphere

With a rich local history spanning nearly four decades, Service Professor has evolved into one of West Michigan's most trusted home service repair companies. From our humble beginnings as a small electrical company in Greenville, Michigan, we've grown to serve over 15,000 residential and commercial customers across seven counties. Our commitment to exemplary service, integrity, and transparency has earned us numerous awards and accolades, including recognition as one of West Michigan's 101 Best & Brightest Companies to Work For.

Join Our Team:

If you're seeking a company where your work is valued, where you're treated like family, and where there's ample opportunity for career growth, Service Professor is the place for you. Apply now and become part of a team dedicated to providing exceptional service and building lasting relationships with our customers.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Service Professor.

EEOC statement: Anderson Group Holdings and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

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