Job Description

Job Description: Company Description McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. Department Overview The Senior Director of Engineering, Customer Tech will be a key leader within McDonald's Global Technology organization, responsible for driving software engineering excellence across mobile, web, and backend platforms that power McDonald's Consumer experiences. You will lead a centralized and matrixed organization of engineers across the U.S. and Mexico City ensuring consistent delivery of secure, scalable, and high-performing software systems. This role will define and implement engineering processes, tools, and standards that improve backend platform reliability, data integration, and overall development velocity. You will help scale our engineering capabilities while fostering a culture of craftsmanship, collaboration, and continuous improvement across all layers of our digital stack. Responsibilities + Lead and scale McDonald's engineering capabilities across mobile, web, and backend systems. + Provide deep technical and architectural leadership, with a particular focus on backend services, Mobile, APIs, integration frameworks, and system reliability. + Partner with Product, Architecture, and Experience Design to translate business priorities into technical strategies that deliver seamless digital experiences for customers and crew. + Define and enforce engineering excellence standards including architecture principles, code quality, observability, and system resilience. + Drive adoption of modern backend technologies, frameworks, and DevSecOps practices to enhance scalability, performance, and reliability of digital platforms. + Lead initiatives that improve SDLC efficiency, CI/CD automation, and cloud-native deployment models across engineering teams. + Implement data-driven engineering performance metrics to track velocity, reliability, and quality, ensuring continuous improvement in delivery and operational outcomes. + Champion a culture of engineering accountability and innovation through mentorship, technical coaching, and career path development. + Drive the assessment and adoption of AI, GenAI, and Agentic AI tools to accelerate software delivery, automate testing, and enhance developer productivity. + Partner with peer engineering leaders to ensure platform modernization aligns with global technology standards and architectural vision. + Serve as the key voice for engineering execution in leadership forums, presenting delivery performance, quality insights, and continuous improvement initiatives. Qualifications + Bachelor's degree or higher in Engineering, Computer Science or related major. + Experience leading a technology transformation in a large, corporate, and matrixed environment. + Experience building and scaling an engineering organization + 5+ years of experience managing large (50+) engineering teams + 10+ years of experience working with digital customer-facing products working and agile development teams. + You will have a project management mentality along with a strong strategic and analytics approach. + Led teams in the scope of software development process, technology architecture, back end monitoring tools like New Relic and Kibana, A/B testing tools, Tableau and other data reporting clients. + Tactical experience as a developer working across multiple languages and products. Nice to Haves: + Master's Degree. + Retail or QSR industry experience. Compensation Bonus Eligible: Yes Long - Term Incentive: Yes Benefits Eligible: Yes Salary Range The expected salary range for this role is $222,650 - $289,440 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. Additional information At McDonalds we are People from all Walks of Life... People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength. We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere. Requsition ID: 2291

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