Virtual Chat Support-Full Time Job at Steven Lacey Concept Solutions, Atlanta, GA

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  • Steven Lacey Concept Solutions
  • Atlanta, GA

Job Description

VIRTUAL CHAT SUPPORT ASSOCIATE - FULL TIME

Remote Position - Immediate Start Available

Position Overview

Full-time Virtual Chat Support Associate needed to provide real-time customer assistance through live chat platforms. Join our remote team helping customers nationwide with their inquiries and issues.

Key Responsibilities

  • Respond to customer inquiries via live chat platforms
  • Provide technical support and product information
  • Process orders, returns, and account changes
  • Resolve customer complaints and escalate complex issues
  • Maintain chat response time and quality standards
  • Document customer interactions in CRM system
  • Collaborate with team members on customer solutions

Requirements

  • High school diploma or equivalent
  • 1+ years chat support or customer service experience
  • Excellent written communication skills
  • Fast typing speed (40+ WPM) with accuracy
  • Strong multitasking abilities
  • Problem-solving and conflict resolution skills
  • Reliable internet and quiet home office

Technical Requirements

  • Computer with Windows 10/Mac OS
  • High-speed internet (25+ Mbps minimum)
  • Dual monitor setup preferred
  • Backup internet connection recommended
  • Familiarity with chat software platforms

Compensation & Benefits

  • $17-21/hour based on experience
  • Full-time: 40 hours per week guaranteed
  • Comprehensive health benefits
  • Paid time off and holidays
  • Performance bonuses available
  • Career advancement opportunities

Schedule

  • Monday-Friday: 8 AM - 5 PM
  • Some weekend availability required
  • Rotating shift options available
  • Consistent full-time hours

Job Tags

Full time, Immediate start, Remote work, Home office, Rotating shift, Weekend work, Monday to Friday,

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