Overview
At Osalu Couture, we are committed to ensuring your satisfaction with every purchase. We understand that there may be instances where you may need to return or seek a refund for your order. Please take a moment to review our Refund and Returns Policy:
1. Eligibility for Returns
We accept returns for eligible items within 30 days from the date of delivery.
To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.
Custom-made or personalized items may not be eligible for returns unless they are defective or incorrect.
2. Initiating a Return
To initiate a return, please contact our customer support team at support@osalucouture.com with your order number and a detailed reason for the return.
Our team will provide you with return instructions and a return authorization (RA) number if applicable.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
We recommend using a trackable shipping method to ensure the safe return of your item
4. Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to appear in your account, as processing times may vary based on your financial institution.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer support team. We will assist you in arranging the exchange, subject to availability.
6. Non-Returnable Items
Certain items are non-returnable, including gift cards and downloadable products.
Items that show signs of wear and tear, damage, or alteration may not be eligible for return.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs if applicable.
8. Cancellation Policy
Orders can be canceled within 24 hours of purchase, provided they have not been shipped. To cancel an order, please contact our customer support team.
9. Final Sale Items
Some items may be marked as “final sale” and are not eligible for returns or refunds. Please check the product description for any such exclusions.
10. Contact Us
If you have any questions or need assistance with the returns or refund process, please reach out to our customer support team at support@osalucouture.com.
We strive to make your shopping experience with Osalu Couture as convenient and enjoyable as possible. Your satisfaction is our top priority, and we are here to assist you with any concerns you may have regarding returns or refunds. Thank you for choosing us for your fashion needs.