Shipping Policy

Thank you for shopping with Osalu Couture! We are committed to providing you with the best possible shopping experience, including a seamless and efficient shipping process. Please review our shipping policy below:

1. Shipping Locations

We currently offer shipping within the United Arab Emirates (UAE) and internationally to select countries. Please refer to our website for the list of countries we serve.

2. Shipping Methods and Costs

We offer various shipping options to cater to your needs, including standard and express delivery.
Shipping costs are calculated based on the destination, package weight, and shipping method chosen. You can view the shipping cost during the checkout process.

3. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation.
Custom-made or pre-order items may have longer processing times, which will be clearly communicated on the product page.

4. Shipping Time

Shipping times vary based on your location and the chosen shipping method.
Estimated delivery times will be provided during the checkout process. Please note that these are approximate and subject to change due to unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress on our website or the shipping carrier’s website.

6. Shipping Carriers

We partner with reliable shipping carriers to ensure your order reaches you safely and on time. The carrier may vary based on your location and selected shipping method.

7. Shipping Restrictions

Some items may be subject to shipping restrictions or additional charges based on their size, weight, or destination. Any such restrictions will be communicated during the checkout process.

8. Customs and Duties

International customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries. Please check your local customs regulations for more information.

9. Shipping Updates

We strive to keep you informed about the status of your order, including any delays or issues that may arise. You will receive email notifications at key stages of the shipping process.

10. Lost or Delayed Shipments

In the rare event that your shipment is lost or significantly delayed, please contact our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.

11. Returns and Refunds

For information on returns and refunds related to shipping, please refer to our Returns Policy.
If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to reach out to our customer support team at support@osalucouture.com.

Thank you for choosing Osalu Couture for your fashion needs. We look forward to serving you with style and excellence.

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